🚌 Gujarat Introduces QR Code Feedback System in Buses – A Game Changer for Passenger Experience

Overview: GSRTC QR Code

The Gujarat State Road Transport Corporation has launched a QR code-based passenger feedback system across its bus network in April 2026. Passengers can now scan QR codes inside buses to submit real-time feedback, complaints, and ratings. The initiative has already achieved a 4.5/5 satisfaction rating and is helping improve service quality, cleanliness, and staff behavior through faster issue resolution.

Scan. Share. Improve. India’s bus travel just got smarter with real-time passenger feedback.

What Happened?

In a major digital upgrade, the Gujarat State Road Transport Corporation has rolled out a QR code-based passenger feedback system across its buses.

Passengers can now:

• Scan QR codes placed inside buses
• Submit complaints instantly
• Rate services like cleanliness, safety, and staff behavior
• Upload photos of issues

This system ensures real-time communication between passengers and authorities, improving accountability and service delivery.

Key Highlights of the GSRTC QR Feedback System

• 4.5/5 passenger satisfaction rating from over 1,700 responses
• Safety rated highest (4.7)
• Staff behavior scored 4.6
• Cleanliness rated 4.5
• Target: Increase daily passengers to 30 lakh

The system has already shown impact. For example, passengers reported unpleasant odours in AC buses, and authorities quickly resolved the issue by installing air fresheners.

How the GSRTC QR Code System Works

1. QR codes are installed behind seats and inside buses
2. Passengers scan using smartphones
3. Enter details like ticket/PNR
4. Rate multiple service parameters
5. Feedback goes directly to concerned officials

This enables faster grievance redressal and operational improvements across the network.

Why This Matters for Travelers

This initiative marks a big step toward digital transformation in public transport in Gujarat.

Benefits for passengers:

• Instant complaint resolution
• Better hygiene and comfort
• Improved safety and service quality
• Transparent feedback system

Benefits for tourism & travel:

• Enhances trust in bus travel
• Encourages more people to use public transport
• Supports seamless travel experiences

FlipMyTravel Insight

For travelers planning trips across Gujarat or nearby states, this upgrade means:

👉 More reliable bus journeys
👉 Better onboard experience
👉 Increased safety standards

Pro Tip: Book GSRTC or private bus tickets early on FlipMyTravel to enjoy smoother and improved travel experiences backed by such innovations.

FAQs (Featured Snippet Ready)

1. What is GSRTC’s QR code feedback system?

It is a system where passengers scan QR codes in buses to submit feedback, complaints, and ratings in real time.

2. When was this system launched?

The system was introduced in March – April 2026 across GSRTC buses.

3. How effective is the system?

It has already achieved a 4.5/5 satisfaction rating, showing strong passenger approval.

4. What issues can passengers report?

Passengers can report cleanliness, safety, staff behavior, seating comfort, and more.

5. Why is this important for travellers?

It improves service quality, ensures faster issue resolution, and enhances overall travel experience.

Final Take

The QR based feedback system by Gujarat State Road Transport Corporation is a smart, passenger-first innovation that sets a new benchmark for public transport in India.

As digital systems like this expand, travelers can expect cleaner, safer, and more responsive bus journeys, making road travel more reliable than ever.